Praying the white is the virgin one. Plug into the Virgin Media wall socket. Hope this helps, I'm sure another poster will answer your question better. Virgin Media; My Virgin Media; Shop; Help;. Using two boxes simultaneously would require an addition to your subscription, though. When it comes to household wiring, Virgin Media wall socket wiring diagrams provide vital information about the way in which the electrical cabling in your house is arranged. 01/09/14 - 13:14 #2. We previously had Virgin Media installed here back in 2017 and at the time the engineer explained that only one wall socket can be 'live', and that there is a switch on the outside box to determine which Wall Socket should. I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. Manage Your Account. The wall socket is - 5109379 A second telephone is plugged into a wall socket downstairs with the Virgin number. 1. Dave. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. Firstly a 6 metre run along the living room wall. The Ethernet cable/socket can likely be used for the internet connection from the TV box to the router - for ‘control signals’ and TV on Demand, TV apps etc. The cable comes in to the house and connects to a small metal junction called a TV/Data Isolator (one cable in (labelled "IN"), one cable out (labelled "TV/DATA")). Don’t forget to give your Pod up to 24 hours to settle in whenever you do move it to a new location. Turn on your TV and get connected. All you need to do is plug your adapter into the Hub, then plug your phone into the adapter and you’re ready to go. Screwless Faceplate. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. Instead of leaving the splitter in the brown box in place, unscrew that and replace it with a 'f connector coupler', connecting the cable you want to use to it (leaving the other one disconnected in the brown box). First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. I will assist you on getting this done for you. If you want to extend the cable from your Virgin Media hub, you will find that SSL coax will do the perfect job. It is a RJ11 connector on the TEL1 phone socket on the hub. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Account - Mobile. Plug into the Virgin Media wall socket. As long as all of the above points are all met then the Pods will automatically connect to your Hub's WiFi and begin broadcasting. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. Sorry to hear you. However, if you are leaving Virgin Media and desperate to get out of your contract early, BT will credit your new account with up to £300 if Virgin charges you termination fees. properly. If you want to extend the cable from your Virgin Media hub, you will find that SSL coax. Thank you. Faceplates after second visit. the other Virgin Media boosters will connect to this one. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. Solved: We have the quickstart pack but sadly cannot get broadband set. I have gone to VM several times but keep getting told I would need to move my. Connect a pair into pins A & B. I would need a technician to sort that out, please As for getting connected to VM home/my VM, I cannot connect to any VM page, only to this forum, I have. The cable could be hidden within, or behind, furniture. nothing to do with the outside boxs. The thick white cable goes to the round socket in the other picture i posted at one end and the other is not plugged into anything. Hi, We had a perfectly functioning landline which had been there since we moved in, it’s a Virgin Media one and was just a regular telephone socket on the wall with a wire going outside to the sealed plastic VM box. To get the cable removed or reburied, I'll need to get. I also received a letter saying I needed to contact Virgin Media to arrange for delivery of a new WiFi Hub to connect the fibre phone. 4 2 Within 2 minutes press theSocket. Just push to fit. Virgin have unilaterally made this socket inactive. When you place your order, we'll let you know. Remember, have your Virgin Media network name and WiFi password ready. Page 1 Installation guide Uninstall Install your TV 10 mins 30 mins. Both Sky and Virgin Media will be reluctant to let you go. It is one of the largest. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. You already have the wiring round the house which extends your old ‘BT’ type (old virgin media) phone line to the phone secondary sockets round the house where you have and want your phones plugged in. This does concern me, I will send the cable back and ask the team to come out and either extend or move the box for us. Like the TV cable we have too. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 2 Install your Broadband Install your Broadband Connect the end of the isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. Crazy! They must be made of money. Note: if you use the new Virgin Media Hub or Super Hub – our combined modem and wireless routers for cable customers – your. The socket in your 1st pic only connects to a rooftop TV antenna, not VMs network. Crypto Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. When I ordered my broadband package I was offered a QuickStart setup, but it turns out we don't have the right Virgin media socket in the house. Tudor. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Please don’t plug the adapter into the yellow ports, these are only for ethernet (RJ45) connections. It is possible to re-enable the existing sockets with this CV21 upgrade. If you wish to go ahead and get this booked I will be more than happy to help further or you can call us on either 150 from a Virgin Landline or Mobile or 0345 454 1111. Hi there @aw2387743, thanks for reaching out to us and a warm welcome to the Virgin Media forums. Behold the power of Powerline. 1. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) You would need: 1x 2-Way F Splitter : Aerial Splitters : Maplin Electronics. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. on 12-01-2023 11:15. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Stay safe online. Typically, extenders are linked through a wired port using an Ethernet cable. And then somehow through a wall to the other side, which is under the stairs. I am so sorry to hear that you seem to be missing a wall socket in the home. Have you thought about taking cable from brown box outside and run it round outside of house to where you want it. Got my virgin media self install kit but I don't have a virgin socket. Re: Move socket. Buy the appropriate extension cable. Hi Stephen, There would be a £25 non fault call out charge (it used to be £99) to do the work you require. So the technician will install a coaxial outlet where you want the modem. Bedfordshire. Browse Virgin Media Virgin. on 08-01-2023 20:46. Since my landline switched over and now plugs into my router, those calling me have mentioned that the ringtone now sounds like an international call with a long ring rather than the traditional British ‘ring ring’. Everything you need is posted to you. So, you should mention those devices to your provider and check if these need to be replaced or reconfigured to continue working. Hi, I've been trying and failing to book an engineer to come out and move the master socket from my living room and into my office at home. Virgin Media Help - Get help, tips an. Any other way is going to cause you a load of hassle. Installing and configuring your kitRe: Moving broadband socket. All our services will be set up so, once you’re in your. Quite often though, VM does do switchovers for individual customers as an alternative to fixing a fault on a traditional landline connection (though availability to do this may vary by area). Hey laurafawcett88, Welcome to the community and thanks for taking the time to post here on the forums. The problem is the Hub is in my Study and the - 4964746. Please help. I will send you a PM to confirm your details so this can. Measuring a compact 230x153x55mm and weighing 1. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. I complained to a UK based ciustomer service person and he tried to persuade me that I could have the phone where the router is or pay £99 to have the living room socket rewired to work, THIS IS RIDICULOUS ! I would like Virgin Media to send an engineer to get my living room. If speeds aren’t as good as they could be, try your Pod in different places. VM BB TV Landline. The steps that the Virgin. It is likely to need a technician callout, as wiring needs to be changed in the communal coms cupboard. You’ll then be able to use your same old phone to make. This means that the broadband router can be installed at either location and both will need ADSL filters. Regards, Steven_L. Both Sky and Virgin Media will be reluctant to let you go. I have received a new fibre phone adaptor, which it seems I have no choice in converting to, even though my experience of fibre phones at work is very poor. Then another 5 metre along another living room wall. Up to speed. No, you can keep using the same phone you’ve always used. DTully. Hi Stephen, There would be a £25 non fault call out charge (it used to be £99) to do the work you require. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. I have only got one rectangular shaped white socket (Shown as below) but it seems old. Recently, following reporting a phone fault, I was forcibly switched over to the new standard for hub-based telephony (27AC). Let us know how the visit goes!The Virgin chaps I have dealt with have been very particular about this, as apparently signal levels can fluctuate badly with poor connections. That is the way I want it to stay. . can test they’re secure by checking they don’t move when pulled gently. All our services will be set up so, once you’re in your. It’s a leasehold converted flat in the loft flat (I. Phone calls are just routed from the superhub's phone socket to the telephone exchange via a dedicated frequency on the RFoG or HFC coaxial cable connection (depending on your location). Location. Unfortunately Forum Staff are unable to process new deals. In my case the BT socket is no longer used at all and my phone connects into the back of the Virgin Hub - no additional socket on the wall needed. 1. All forum topics. In your Stream kit you’ll find everything you need to get the Stream box up and running. Step 2: Order your TalkTalk Broadband service. Hi Stephen, There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Following the installation and verification of its functionality, you can browse the web or. I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. on 22-03-2023 11:44. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. I've gone for Veetop Flat Ethernet Cables 1. Below is an explanation of the different charges you may incur and our latest charges are shown in the table at the bottom. Posts: 166. Make sure to take our kit with you when you move. The second two black cables are from a satellite dish, used by. This seemed to be standard procedure for any phone fault reported. Answer. No, any cables within the house can be touched as much as the householder wants to touch them. I recently got Virgin broadband installed. See this. This video will show you how to install a Virgin Media extension cable. Tried looking but can't see a way to book an engineer for this? Thanks. 4 Kudos. All the equipment and cabling up to the main BT socket in your house is BT Openreach property. Tudor. Manufacture sure. Your connection box is usually put in the living room on the wall. This will go from the street cabinet to a "master socket" and from there on in the cabling will be whatever is in the house, this shouldn't be a problem as if the new tenants want to. Next, connect the power cable. Feb 22, 2022. I don't work for Virgin Media. Looking to move over to BT from Virgin cable (broadband and TV), and looking for some advice on what's required. We have three different kits to choose from, depending on what you’re after, and they’re available from just £35 plus £7 p&p. cancel. When you see the ‘starting up’ screen, you can pull the tab out of the remote. BT expects to make up around 25% of its fibre network with fibre-to-the-home connections, offering speeds of up to 100Mb from spring 2011. You can only drive the sockets around the house from either the new Virgin media CV21 connection from the modem, OR from the old line. Hi. on 20-02-2023 11:46. 10 July 2014 at 4:57PM in Techie Stuff. our virgin media socket in the house is hanging off the wall and has been since it was first installed a couple of years ago. Can I move my Fibre router? No unfortunately moving the ONT and its delicate fibre cabling is likely to cause damage to the equipment or fibre strands, and can stop your broadband service from working. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. Your service provider will be able to move the master phone socket for you and will share the price with you to move the socket within 2 days of the order being placed. We only have the Open reach Master socket 5C. Hi, Currently, we have our Virgin Media wall socket in the hallway which doesn’t work as we have a TiVo box. How long will the QuickStart installation take me? WiFi Hub - 30 mins. Plug the power supply into a mains socket. A new secure password will be generated for you. - 5266634. I will assist you on getting this done for you. For Virgin, my WF100 runs from the Virgin termination box at ground level on the outside of the house, up to the eves above the first floor, about 30ft around the loft rafters and then 10ft down to the F-socket in our bedroom/office, plus another couple of feet from that socket to the cable modem - all done with screw-on connectors - and we are. Praying the white is the virgin one. the street is enabled for the service. Security matters. 2. Country. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no. I also have this other dual cable going to the Smart Hub. Plug the cables into the Hub. I am happy to help with this. 2: Seeker. I was told when purchasing the broadband package that fi. From there, you can book a service engineer and have them come out to assist you with either repairing your faulty Virgin Media wall socket or installing a new one for you. I therefore need to get the virgin internet from the front room to the offic. The steps that the Virgin. Your telephone service from any of the UK Service Providers, other than Virgin Media, is presented at your home or business on a master socket provided by Openreach (formerly BT Openreach, BTOR), and often referred to as 'the BT master socket'. Fibre Broadband. The UK isn’t the first country to make this move. Manage Your Account. Pop the power cable into a nearby socket and switch it on. Also there will be an external, often brown, omnibox. At the moment this is just an enquiry as to how the procedure would be set in motion, and then how the equipment would be set up. There is an access panel in the ceiling for pipes and cables. Get the Hub ready by connecting the wires. There is an old openreach socket with a coax cable underneath, but in no way connected. You can also check for a loose cable as not all properties have a socket. The cable terminates on a box indoors wherever you want it, within reason. No, any cables within the house can be touched as much as the householder wants to touch them. Account - Cable. When you’re booking your move, let us know if you want to choose a new package for your new home. on 03-01-2022 18:08. (138 Reviews) If you have a TiVo box in the living room and a TiVo Super Hub Broadband router in in an upstairs office then you will often need an extension cable to relocate these devices. Your "loss of signal" point is a good one. The new cables from your Quick Start kit will be push fit. I only need them moved by less than a 30 cm. I plugged my pod into a socket and connected the ethernet cable to it instead of the Hub (now the PC is getting the signal from the Pod's ethernet port) and nothing happened. You may still need to pay an activation fee, but some deals will offer activation for free. You’ll have to pay the fees first and will then need to send a copy of your final Virgin Media bill along with your proof of payment to Sky in order to claim your £100 credit. Tudor. Options. For more information, select the type of broadband service you're planning to switch to on Sky: Essential Plus Broadband. Tudor. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. CryptoCall Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. TV box - 15 mins. Choose your package. I'm a Very Insightful Person, I'm here to share knowledge. As mentioned by Adduxi, the moving of your wall socket, does come at a one-time cost of £25, which is applied to the next bill after the visit. . Wi-Fi extenders are devices that increase the range of the Hub’s wireless signal, giving you a stronger and more stable connection over more of your home. Booking someone to come and fit seems to describe just setting up the modem ect, almost as if they are expecting my house to have virgin media socket already set up. Wow. You would be best speaking to retentions (thinking of leaving) which is option 4 when dialling 150 from a VM landline or mobile, or 0345 454 1111 from any other phone. The house is a new build, there's no lead in the paint, no aquarium or anything like that. I received the adapter in the post today, it seems a lot of work to reroot either, the phone cables or the VM router. They will run the cable underground. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. You would then unscrew the cable from the back of your v+ box, connect that to the "in" of item 1, then connect the lead from the modem to the "out" of item 1, and use item 2 to connect your v+ to the. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. ) Run the coax cable under the floor boards within a conduit or duct thing, to the new lounge 4. You’ll need to contact your provider and let them know about the switch if you have any of these to make sure they’re compatible with a fibre service. . I have the most. Very Insightful Person. on 17-12-2022 10:39. The white cable is Virgin, I can see the inline isolator that Virgin sometimes use instead of a wall plate. RedTomato said: I removed my Virgin cable about a month ago. We all know and love the internet and TV services that can enter our homes through entry points. 5m isolator cable with which black band to the socket marked ‘Wall’ on the connector cables. Forum; Apps. 1x F Plug to F Plug Leads : Aerial Cables : Maplin Electronics. The WiFi Booster will start copying your Hub’s details. Ultrafast Broadband. What type of cable does Virgin Media use? SSL Coax. 1) Disconnect the master socket from the 2 wire exchange line, take care to retain all internal extension cables. . (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. 1. If you’re still under contract from Virgin Media but want to switch to Sky, there’s a ‘Switching Credit Offer’. Preparing for Landline changeover to fibre. g. e, totally within a tiled roof) Before I bought the lease, I checked on VM website and get the impression that VM is serving to the property already. However, I do not have any of the specified wall sockets available. Pack our kit. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Your cable modem (for fibre optic broadband customers) or your main telephone socket (for National broadband customers). SSL coax is extremely versatile and can be used in several applications. I really want to sign up now before I move into. It might be possible to use an outdoor route for any new phone cable to avoid wiring inside. I just got Virgin Media kit and read all information carefully and checked - 5200805I am just upgrading to gig1 and I would really like a whole refresh of my old coaxial wall cables and especially the wall socket that has been in my house for almost 20 years. The property is in a conservation area subject to Article 4 restrictions which states cables cannot run up walls higher than 1m. Account - Cable. I was told when purchasing the broadband package that f. Unlikely the Tech will hide the co-ax cable - they usually just pin it to skirting boards or tuck it behind carpet edges. M. All the cabling is the property of Virgin Media and must not be touched. Account - Mobile. You’ll have to pay the fees first and will then need to send a copy of your final Virgin Media bill along with your proof of payment to Sky in order to claim your £100 credit. the box should be inside your house. Not had any success calling. Using high quality coax cable is a must too. Options. Your telephone will plug into the TEL 1 socket on the back of the modem, as Virgin's phone service is digital & uses a separate IP tunnel from the modem back to the exchange. We can certainly get a move of the. If you have one of their recent "superhub" models, it has four ethernet sockets on the back. Like the TV cable we have too. Quicker to call it in on 150 (VM Phone - free) or 0345 454 1111 (any other phone - national rate). Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. 132Mb average speed. A network adapter – you’ll need this for every computer you want to connect. Virgin Media;. No confirmation received so just rang now and there is no record of the appointment. Push the red label end of the white cable, into the wall socket. Tudor. Most QuickStart kits have just 6 cables, connectors and powerlines to. Connect the Hub’s power cable with the blue tab. In response to Llfamily. On top of that, Virgin Media also offers a self-install option. A cable of 10m from the current location would probably need the technician to set it up again from the cabinet as the signal,levels will change. 95 – £ 59. Paul. my main box is in the living room but my cable modem is in my bedroom, so i have a cable from the box to my bedroom. #4. Hello, You can either buy a longer cable (with the same connectors, I think they are F Connectors) and connect your cable box directly to the NTL/Telewest/Virgin Media socket or outlet. WPA3 encryption) and a 2. The company was formed in June 2021 as a 50:50 joint venture between Liberty Global and Telefónica through the merger of their respective Virgin Media and O2 UK businesses. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. cheshire_man. Make sure to take our kit with you when you move. The top “capped” one is marked FM & has been disused since cable went digital. We would like to show you a description here but the site won’t allow us. we had some building works done tail end of last year and it got damaged/semi-severed, so I waited until everything was cleared up. The answer is yes. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. You’ll need to return your Virgin Media Hub. I would like to arrange for someone to come and look at it and if. A master socket is the main socket for the phone line in your home, not an extension socket. Book your move Once you know you can use our services at your new address, get in touch to book your move. Just make sure you plug in on the go-live dates, which you can find in the letter we sent you. Luckily, most newer computers have one already. The wall socket is - 5109379 - 2. You’ll need to give Virgin Media at least 30 days’ notice you want to leave, even if you’re out of contract. My dad bought the 1gbps package and arranged the delivery for - 5273209. Best of all, for many, it’s a free upgrade. 30 Dec 2022. isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. No doubt I'll be corrected if wrong, but I think it's about a fiver extra for "multi-room". KIDDERMINSTER. Connecting your V6 or TiVo box to your Virgin Media Hub is a piece of cake. Pay £75-£99 for Virgin Media to do it. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. The cable fits in the socket shown in the image attached. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. I have had - 5266681. An engineer will visit your home within the confirmed time slot we’ve given you to install the new line. 29/07/15 - 16:50 #1. There's a couple of different issues you have mentioned here so I will deal with them each individually. Stream from Virgin Media. The cable already comes in through a chiselled out hole so will probably put in a socket box with your suggested brush faceplate. It appears the Openreach cable was cut, the blue and orange are reconnected but green and brown are connected to blue/white and blue of the Virgin Media cable. Be aware it may complicate things though if you do come to order cable in the future. If you need a new wall socket, the engineer will install this for you during the appointment. Phone. In advance of your broadband service switching over, Virgin Media will send you a new Virgin Media Hub through the post. All you need to do is contact Virgin Media and explain what the issue is. . Moving a Virgin Superhub. Is there anyway we can book an. 24 Jan 2007. The cable is a shotgun cable, with a coaxial cable glued to another cable. My house currently has Virgin Media and I would like to move to now (need a monthly contract and now is way cheaper). we’ve just moved in to our new house. 04kg, it will easily fit under – or even alongside – any TV. A coax cable will also need to be installed by Virgin Media for the live TV signals. You’ll see an amber light on the front of the TV Box. I actually want to move it where I think the previous Virgin socket originally was - there's a plastic plate/cover on the wall, and this lines up with where the Virgin cable comes in from the exterior. You can discuss the preferred layout with the VM technician. Hi there I moved house with my family and we wanted to move to Virgin Media. Kind regards,Engineer simply switch out Virgin faceplates for Openreach and changed wires, leaving me without my still active Virgin phone line. In any case your contract prohibits you moving it yourself. can someone contact me about moving a TV point please. Answered! So, I want to reposition my TV and set-top box, and don't want to run an extension cable. I've tried calling Virgin Media on 150. 2: Seeker. 95. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Pairing in AP mode and EZ Pair (on the bulbs - no option on the plugs) Turning off smart Wi-Fi/Channel Optimisation. Buy Multimedia Sockets at Screwfix. Do you need a Virgin Media Socket for WIFI? I moved house with my family and we wanted to move to Virgin Media. My Virgin Media App. 8 March 2011 at 8:29AM. Thought I’d save myself some money and switch to Virgin. Don't touch it.